Help Index

Report Errors

If an error occurs, you may see a message similar to the one below.

This message will contain the location of an error report file, for example:

C:\Documents and Settings\Your User Name\Local Settings\Application Data\KhanDesktop\khan0920.dmp


C:\Users\Your User Name\Local Settings\AppData\Local\KhanDesktop\khan0920.dmp

That file, khan0920.dmp, is called a dump file, and is used by programmers to locate errors in software.

It is generated by Windows, and contains no personal information.

Submitting The Error Report File:

Submitting this dump file to the Khan Desktop website will enable effective correction of the error.

Please attach it to an email, along with any other information you like, and email to:

Your email address will not be shared or saved.

Your help in correcting Khan Desktop errors is greatly appreciated.